Anthony, age 28, Surprise Designer at BlueLink
It’s a Small World
Via chat. A customer in distress calls Anthony for information about a relaxing escapade. She wants to make a surprise gift to her beau for his 40th birthday – a trip focused on well-being and relaxation. The only problem is that she herself is anything but relaxed! It seems that on a visit to a trade event a few days before, she’d heard of the dream hotel. An idyllic setting. A unique gift.
But the poor lady has lost all the brochures about the various offerings and proposals for such trips… Anthony knows that the birthday is just around the corner, and the surprise simply must not fall through! As they talk, he discovers that they both live on the same street! Naturally he offers to drop off the precious brochures in her mailbox that very evening. Oh yes! Anthony is like that – he goes out of his way! After all, it just seems natural to him… His customer is astounded! She can’t get over it! An effusion of “smileys”! A flood of “Thank yous”! And so, the next day, Anthony’s customer is able to reserve the surprise trip, which turns out to be a sensation… The proof? A warm letter of thanks to a customer adviser who’s a bit better than average… And that’s how Anthony created a surprise… by surprise!