Naima, aged 48, Relationship Weaver
It was while queuing at the airport that Naima overheard a conversation between a passenger and his wife who was worried about loyalty points on her payment card expiring... A whole patchwork of questions! Although she was setting off on holiday with her husband, Naima simply had to guide them! It was with considerable tact that she introduced herself, joined the conversation and offered her help. The passenger was delighted by this chance encounter! Naima explained the programme's conditions and offered them an alternative solution to avoid losing the points. The customer spontaneously handed her his business card and said she should contact him again after their trip. Which is precisely what Naima did. Grateful for all this support and reassurance the now convinced customer hailed her service-minded attitude. This is how Naima views her job: she weaves links. It is a long and meticulous weaving process.
And that's how Naima weaved a solution to win over her customer!