Belinda, age 26, Flight Florist at BlueLink
The Lady of the Flowers
Because his grandmother is “a touch hard of hearing,” a thoughtful grandson calls the company to reserve a flight for her. He also requests an accompaniment service since Grandma is not as spry as she used to be… With this rather routine request, he insists on one specific detail on the reservation: The last time, the assistant pushed the wheelchair a little too fast! Poor Grandma was white as a sheet! And Belinda doesn’t dismiss his request! How could she be insensitive to so much concern from a grandson for his grandmother? She sees to it that the message gets through, and it’s the crew chief herself, all smiles in her green outfit, who comes for the lady with flowers from a certain Belinda, who handled the call… Everything is rosy! Grandma, deeply touched, turns red as a poppy! And that’s how Belinda makes sure her customers see life through rose-coloured glasses!