Hugo, aged 29, Emotion Interpreter
Hugo has always been a bit of a music buff. Music is his daily fix which lights up his life. His job allows him to nurture this passion. He is keen to transmit his love of music through the brand for which he is an ambassador and the technological gems that he promotes every day.
One fine December day, Hugo had a new professional experience. Out of curiosity, a customer called to find out more about a product marketed by a disruptive audio brand. As the conversation progressed, it dawned on Hugo that the person on the other end of the line was someone out of the ordinary: a music lover too, he had perfect pitch but more especially, he was both blind and paralysed. His customer asked him to describe the device, along with its shape, colour and features, etc. Hugo threw himself into the task. He told the customer all about the elegant contours of the device. He explained that the curved form made the sound better. He enthused about the intense emotional experience of dense music. He described its physical impact. He advised him that when he received the device he should listen to a favourite piece of music the first time, so that he would feel the music with a new kind of intensity and clarity…
The customer was clearly moved and convinced by what he was hearing and thanked Hugo for a rewarding and passionate exchange, while adding that he was now keen to buy. Hugo called the shop nearest to his home and did his best to ensure that the customer could enjoy the device in the best conditions. This memorable exchange gave rise to a fulfilling relationship that was set to last.
And this was how Hugo passed on his passion for music to his customer by striking the right chord!