Meena, age 35, Hostess of Motion and Emotion
A Moving Interlude
Meena is going out of her way to help her customer. At the other end of the line, she can feel her nervousness. She is requesting a reservation to travel to her son’s wedding. She’ll be accompanied by her father; her son has insisted that his grandfather be present. However, her father is 95 years and has just undergone knee surgery. The customer fears that the trip may be too hard for her father to take in stride. Suddenly Meena senses the customer’s sobs, a sign of her deep anxiety.
Meena is all wool and a yard wide. She hears her customer’s distress. She takes her role seriously. It is to accompany, to reassure, to provide a sense of security. And she makes every effort, in all sincerity. She advises her customer about a specialised service for assistance to persons with reduced mobility. The customer says she’s made many requests for an upgrade to ensure her father’s comfort, especially since this would undoubtedly be his last trip. Meena checks the upgrade offers, but finds none. So strong is her customer’s emotion that Meena is deeply moved. She redoubles her efforts to satisfy her customer, who observes that her intentions are very laudable and touch her deeply. During the call, she notices that her advisor has a head cold and recommends thyme-and-honey tea; Meena is also very touched. To end the exchange, the customer asks Meena what her first name is and tells her it’s really a very pretty one… It’s an encounter outside the boundaries of time. A natural rapport. A mutual exchange of concern. A lovely sharing of feelings… Little things that light up the moment.
And that’s how Meena showed the sensitivity to share a moment of feeling with her customer!